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ACE Insurance Brokers L.L.C.

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Education

  • Bachelor’s degree from a college or University.

Experience

  • 1 -2 years of experience.
  • Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner.
  • To offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy

Duties & Responsibilities

  • Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
  • Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
  • Provide payment confirmation or clarifications as required to clients.
  • Achieve / exceed set productivity and quality standards.
  • Interface effectively with internal colleagues and staff to resolve client issues.
  • Maintain accurate records and files as required.
  • Identify potential process improvements and make recommendations to Team Leader or Senior Officer.
  • Adhere to the contents of the Operating Procedures Manual (OPM) and the Company’s overall internal procedures and policies.
  • Nil E&Os.
  • Miscellaneous tasks within the scope of work, as assigned by the direct manager.

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Education

  • Bachelor’s degree from a college or University.

Experience

  • 3 – 5 years of relevant experience in Insurance.
  • To promote the Company with clients and actively solicit and secure new businesses and proposals.

Duties & Responsibilities

  • Reviews contracts as required.
  • Checks externally produced policy documents.
  • Have a good working knowledge of the insurance products available, insurance trading conditions, the Company’s products and services.
  • Handles all technical queries effectively.
  • Highlights the specifics of the warranties, terms and conditions to clients.
  • Contributes to a successful audit score.
  • Demonstrate regulatory knowledge.
  • Demonstrates detailed knowledge and understanding of the insurance market, insurance principles and the ability to apply them in the day to day activities.
  • Demonstrates detailed understanding of more complex product features, benefits, exclusions, warranties and their application to various situations.
  • Tailors product offering to client’s needs.
  • Demonstrates an understanding of the concept of risk and how variables can affect the client, decisions in all classes of business.
  • Demonstrates proficiency in the use of the Company’s systems and processes to fulfill role.
  • Develops and maintains a strong relationship with the client and the market.
  • Effectively manages the clients’ portfolios.
  • Actively develops new business opportunities.
  • Maximizes cross selling opportunities where possible.
  • Prepares a prospect list of potential new clients.
  • Demonstrates understanding of the concept of risk and exposures and how each aspect of risk affects the underwriting profile.
  • Tailors the product offering to satisfy the needs of the client.

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